{"id":9745,"date":"2024-06-29T14:56:10","date_gmt":"2024-06-29T13:56:10","guid":{"rendered":"http:\/\/192.168.10.124\/?p=9745"},"modified":"2025-03-30T19:12:04","modified_gmt":"2025-03-30T17:12:04","slug":"le-compte-client","status":"publish","type":"post","link":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/le-compte-client\/","title":{"rendered":"le compte client"},"content":{"rendered":"\n<div class=\"wp-block-cover\" style=\"min-height:296px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-20 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"400\" class=\"wp-block-cover__image-background wp-image-2787\" alt=\"\" src=\"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2023\/04\/1200x300-bandeau-2.png\" style=\"object-position:10% 0%\" data-object-fit=\"cover\" data-object-position=\"10% 0%\" srcset=\"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2023\/04\/1200x300-bandeau-2.png 1200w, https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2023\/04\/1200x300-bandeau-2-300x100.png 300w, https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2023\/04\/1200x300-bandeau-2-1024x341.png 1024w, https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2023\/04\/1200x300-bandeau-2-768x256.png 768w, https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2023\/04\/1200x300-bandeau-2-600x200.png 600w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\u00c9tapes de l&#8217;activit\u00e9<\/strong><\/td><td><strong>Blocs de comp\u00e9tences <\/strong><\/td><td><strong>Comp\u00e9tences<\/strong><\/td><\/tr><tr><td>Cr\u00e9ation d&#8217;un compte sur le site commercial<\/td><td>Bloc 1 : Int\u00e9grer la relation client dans un cadre omnicanal<\/td><td>Bloc 1 &#8211; 1.1, 1.2, 1.3<\/td><\/tr><tr><td>Acc\u00e9der au Back Office<\/td><td>Bloc 2 : G\u00e9rer l\u2019information et les prestations \u00e0 des fins organisationnelles<\/td><td>Bloc 2 &#8211; 2.1, 2.2<\/td><\/tr><tr><td>Mettre \u00e0 jour ton compte utilisateur<\/td><td>Bloc 3 : G\u00e9rer la relation commerciale et la satisfaction client<\/td><td>Bloc 3 &#8211; 3.1, 3.2<\/td><\/tr><tr><td>Laisser un commentaire sur l&#8217;article<\/td><td>Bloc 1 : Int\u00e9grer la relation client dans un cadre omnicanal<\/td><td>Bloc 1 &#8211; 1.1, 1.2, 1.3<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f189bca3 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<h2 class=\"wp-block-heading has-accent-background-color has-text-color has-background has-link-color has-extra-large-font-size wp-elements-eba49723e38f1bea87f5713f24d78541\" style=\"color:#ecd738;padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\"><strong>Dur\u00e9e <\/strong>50 minutes<\/h2>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:16% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"555\" height=\"556\" src=\"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2024\/01\/Capture-decran_20240111_142622.png\" alt=\"\" class=\"wp-image-4796 size-full\" srcset=\"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2024\/01\/Capture-decran_20240111_142622.png 555w, https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2024\/01\/Capture-decran_20240111_142622-300x300.png 300w, https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2024\/01\/Capture-decran_20240111_142622-150x150.png 150w, https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2024\/01\/Capture-decran_20240111_142622-100x100.png 100w\" sizes=\"auto, (max-width: 555px) 100vw, 555px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">Vous venez d&#8217;\u00eatre recrut\u00e9 chez Inspecson <\/mark><\/h3>\n\n\n\n<figure class=\"wp-block-audio\"><audio controls src=\"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2024\/06\/ttsmp3.com_voicetext_2024-9-7_23-37-4.mp3\"><\/audio><\/figure>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ce2a2a\" class=\"has-inline-color\">R\u00e9alise les activit\u00e9s les une apr\u00e8s les autres. Prends bien le temps de tout lire et de comprendre chacune des Etapes \/ Utilise un minuteur ou respecte bien celui affich\u00e9 au tableau<\/mark><\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-36538dde\"><h2 class=\"uagb-heading-text\">\u00c9tapes de l&#8217;activit\u00e9 :<\/h2><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f7c0db49 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<ul class=\"wp-block-list\">\n<li><mark style=\"background-color:#2E75B3\" class=\"has-inline-color has-background-color\"><strong>Cr\u00e9er un compte sur le site commercial<\/strong> : <strong> (15mn)<\/strong><\/mark>\n<ul class=\"wp-block-list\">\n<li>Acc\u00e8de \u00e0 l&#8217;espace d&#8217;inscription du site (Tu reconnaitras facilement l&#8217;ic\u00f4ne )<\/li>\n\n\n\n<li>Remplis les informations n\u00e9cessaires pour cr\u00e9er ton compte (nom, adresse e-mail, mot de passe, etc.).<\/li>\n\n\n\n<li><mark style=\"background-color:#fff;color:#ea0707\" class=\"has-inline-color\">Tu recevras un email sur ta boite pour valider ton compte<\/mark><\/li>\n\n\n\n<li>Une fois ton compte cr\u00e9\u00e9, viens me demander les droits d&#8217;acc\u00e8s en back office.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><mark style=\"background-color:#2E75B3\" class=\"has-inline-color has-background-color\"><strong>Acc\u00e9der au Back Office<\/strong> :<strong> (5mn)<\/strong><\/mark>\n<ul class=\"wp-block-list\">\n<li>Une fois les acc\u00e8s activ\u00e9s, connecte toi au <strong>Back Office<\/strong> de l&#8217;entreprise.<\/li>\n\n\n\n<li>Le <strong>Back Office<\/strong> te permettra d&#8217;acc\u00e9der \u00e0 la <strong>base client<\/strong>, o\u00f9 tu pourras voir les commandes, les livraisons et d&#8217;autres informations.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-f3da9314 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"346\" src=\"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2024\/01\/Capture-decran_20240127_141032.png\" alt=\"\" class=\"wp-image-5546\" style=\"width:94px;height:auto\" srcset=\"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2024\/01\/Capture-decran_20240127_141032.png 290w, https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-content\/uploads\/2024\/01\/Capture-decran_20240127_141032-251x300.png 251w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/podeduc.apps.education.fr\/video\/53785-fichier-client\/5719946ca2a07ae3e73845aa0fd518c1d32c73ca5bf9e6c2cf1295de88b6bf4d\/\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">La vid\u00e9o tutorielle pour la r\u00e9alisation de l&#8217;activit\u00e9 <\/mark><\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><mark style=\"background-color:#2E75B3\" class=\"has-inline-color has-background-color\"><strong>Mettre \u00e0 jour ton compte<\/strong> : <strong>(10mn)<\/strong><\/mark>\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Dans le Back Office, mets \u00e0 jour ton propre compte utilisateur en remplissant les informations manquantes, comme :\n<ul class=\"wp-block-list\">\n<li><strong>Adresse de facturation<\/strong> (tu peux inventer une adresse si besoin).<\/li>\n\n\n\n<li><strong>Num\u00e9ro de t\u00e9l\u00e9phone<\/strong> (\u00e9galement fictif si n\u00e9cessaire).<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><strong>tu peux consulter le tutoriel vid\u00e9o mis \u00e0 a disposition<\/strong><\/mark><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-15ea8d33 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\"><span style=\"text-decoration: underline;\">Dis, c&#8217;est quoi <\/span><\/mark><a href=\"https:\/\/ladigitale.dev\/digiread\/#\/a\/668019734074b\" target=\"_blank\" rel=\"noreferrer noopener\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">Le fichier clients ? <\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><mark style=\"background-color:#2E75B3\" class=\"has-inline-color has-background-color\"><strong>Comprendre la gestion des donn\u00e9es clients et le RGPD<\/strong> : <strong> (15mn)<\/strong><\/mark>\n<ul class=\"wp-block-list\">\n<li>Lis attentivement l&#8217;article sur la <strong>gestion des donn\u00e9es clients<\/strong> et le <strong>RGPD<\/strong> (R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es).<\/li>\n\n\n\n<li>R\u00e9ponds ensuite au <strong>quiz<\/strong> pour tester ta compr\u00e9hension. <mark style=\"background-color:rgba(0, 0, 0, 0);color:#8e0707\" class=\"has-inline-color\">(Attention les r\u00e9sultats sont enregistr\u00e9s et conserv\u00e9s sur le site)<\/mark><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><mark style=\"background-color:#2E75B3\" class=\"has-inline-color has-background-color\"><strong>Laisser un commentaire<\/strong> : <strong>(5mn)<\/strong><\/mark>\n<ul class=\"wp-block-list\">\n<li>En bas de la page de l&#8217;article, laisse un <strong>commentaire<\/strong> pour montrer que tu as bien lu et compris le contenu. Tu peux aussi enregistrer un <strong>commentaire audio<\/strong> et le t\u00e9l\u00e9charger si cette option est disponible.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-accent-background-color has-text-color has-background has-link-color wp-elements-f0a5967aef0b06358e829c0123f3ca3e\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">Je valide que j&#8217;ai bien compris les consignes<\/h2>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a8dd8595 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"h5p-iframe-wrapper\"><iframe id=\"h5p-iframe-23\" class=\"h5p-iframe\" data-content-id=\"23\" style=\"height:1px\" src=\"about:blank\" frameBorder=\"0\" scrolling=\"no\" title=\"quiz compte client consignes\"><\/iframe><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-accent-background-color has-text-color has-background has-link-color wp-elements-64a0c9db9a9e1a68f6c9d8e1977317ed\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:0;padding-bottom:0\">Je me teste sur le RGPD <\/h2>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-45011cfa alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"h5p-iframe-wrapper\"><iframe id=\"h5p-iframe-20\" class=\"h5p-iframe\" data-content-id=\"20\" style=\"height:1px\" src=\"about:blank\" frameBorder=\"0\" scrolling=\"no\" title=\"le fichier client\"><\/iframe><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c9tapes de l&#8217;activit\u00e9 Blocs de comp\u00e9tences Comp\u00e9tences Cr\u00e9ation d&#8217;un compte sur le site commercial Bloc 1 : Int\u00e9grer la relation client dans un cadre omnicanal Bloc 1 &#8211; 1.1, 1.2, 1.3 Acc\u00e9der au Back Office Bloc 2 : G\u00e9rer l\u2019information et les prestations \u00e0 des fins organisationnelles Bloc 2 &#8211; 2.1, 2.2 Mettre \u00e0 jour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","footnotes":""},"categories":[79,128],"tags":[235],"class_list":["post-9745","post","type-post","status-publish","format-standard","hentry","category-tp","category-professionnel","tag-inspecson"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"patrick reynaud","author_link":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/author\/rpfe26_admin\/"},"uagb_comment_info":0,"uagb_excerpt":"\u00c9tapes de l&#8217;activit\u00e9 Blocs de comp\u00e9tences Comp\u00e9tences Cr\u00e9ation d&#8217;un compte sur le site commercial Bloc 1 : Int\u00e9grer la relation client dans un cadre omnicanal Bloc 1 &#8211; 1.1, 1.2, 1.3 Acc\u00e9der au Back Office Bloc 2 : G\u00e9rer l\u2019information et les prestations \u00e0 des fins organisationnelles Bloc 2 &#8211; 2.1, 2.2 Mettre \u00e0 jour\u2026","_links":{"self":[{"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/posts\/9745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/comments?post=9745"}],"version-history":[{"count":8,"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/posts\/9745\/revisions"}],"predecessor-version":[{"id":10601,"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/posts\/9745\/revisions\/10601"}],"wp:attachment":[{"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/media?parent=9745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/categories?post=9745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pedagogeek.eu\/woocommerce-inspecson\/wp-json\/wp\/v2\/tags?post=9745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}